PT PRUDENTIAL LIFE ASSURANCE PRIVACY POLICY


PT Prudential Life Assurance has a special attention to your privacy and its customer’s privacy. Please read this privacy policy carefully to understand PT Prudential Life Assurance Privacy Policy.


Coverage of PT Prudential Life Assurance Privacy Policy


This policy applies to the PT Prudential Life Assurance as well as any other parties affiliated and cooperating with PT Prudential Life Assurance.


Safeguarding of Personal Information


PT Prudential Life Assurance is committed to always safeguard your personal information and their customer’s personal data which are acquired or collected through the websites, online applications or any other forms. PT Prudential Life Assurance will not sell or rent your information to anyone, but PT Prudential Life Assurance may use, process, transfer or disclose your personal information or its customer to the third parties or any of their affiliates as listed in this privacy policy.


Each party that affiliated and/or in cooperation with PT Prudential Life Assurance must understand and acknowledge that any process of usage, processing, transferring or disclosure of customers' personal information or any other personal information for any reason are prohibited to do. Unless it has been explicitly approved by the customers or the owner of personal data or PT Prudential Life Assurance, or if it is required by applicable laws and regulations. Each party that affiliated and/or in cooperation with PT Prudential Life Assurance which was approved to use or manage customers' personal information or any other personal information is also obliged to keep it confidential and only use it as needed. The failure of the implementation of this provision will be subject to the sanctions in accordance with the provisions contained in the agreement, under the laws and/or any applicable regulations.


Acquisition and Collection of Your Personal Information


PT Prudential Life Assurance may acquire and collect your personal information that is sensitive at the time you have submit information through the website, through the online application or through any other forms. That personal data may include but are not limited to the following information: name, address, telephone number, email address and also your identity (ID) no. PT Prudential Life Assurance may also store any information available on your computer or electronic devices such as IP address, hardware and software information or any other forms of information. Please be understood, if you disclose any personal information that related to a third party into the website, online application or any other media owned by PT Prudential Life Assurance, you have represent PT Prudential Life Assurance that you have obtained the consent from the information owner to provide that information for PT Prudential Life Assurance in accordance with its respective goals. The purpose of the collection of your personal information may include but is not limited to the following:

  1. Provision and design of insurance, financial services or related products.
  2. Processing of any credit, medical, security and underwriting checks and insurance claims.
  3. Statistics and research.
  4. Marketing (including direct marketing) of insurance, financial services or related wealth management products by PT Prudential Life Assurance, its affiliates or partnering financial institutes.
  5. Communication with customers and/or users of this website and online application of PT Prudential Life Assurance.
  6. Meeting any disclosure requirements imposed by law or any applicable regulation and/or PT Prudential Life Assurance authority requirements including to its affiliates or partnering financial institutes.


The Use, Process, Transfer and Disclosure of Your Personal Information


By submitting your personal information to PT Prudential Life Assurance, it means that you have consent and permit PT Prudential Life Assurance to use, process, transfer or disclose your personal information to meet with your needs and/or PT Prudential Life Assurance requirements as listed under the "Acquisition and Collection of Your Personal Information" to any of the following (either inside or outside the country), there are:

  1. Each associated companies of PT Prudential Life Assurance.
  2. Any companies carrying on insurance and/or reinsurance related business.
  3. Any insurance intermediaries who have an agency or brokerage agreement with PT Prudential Life Assurance.
  4. Any insurance claim investigators.
  5. Any associations and federations of the insurance industry that exist from time to time.
  6. Any other service providers providing insurance and/or reinsurance related business.
  7. Any agents, affiliates, contractors or third party service providers who provides administrative, telecommunications, computer, payment or other services to PT Prudential Life Assurance in relation to the operation of the business of PT Prudential Life Assurance.
  8. Any credit reference agencies.
  9. Any persons or corporate entities or government agency or regulator to whom PT Prudential Life Assurance is obliged to disclose personal information in order to meet with the requirement of any law and/or applicable regulation that relating to PT Prudential Life or its affiliates or its business partner.


Others Important Information


You have the right to change, update, add or even correct your personal information. Furthermore you can also have an access to your personal information through any media that have already been provided by PT Prudential Life Assurance.


You have the right not to approve or withdraw your consent to the usage, processing, transferring and disclosure of your personal information by PT Prudential Life Assurance Indonesia as long as it in accordance with and/ or not restricted by the law and applicable regulations. But please keep in your mind that by withdraw your consent on your personal information, PT Prudential Life Assurance may not be able to contact you and/or provide any other form of services that are required by you.

 


If you have query concerning the privacy policy of PT Prudential Life Assurance, please contact PT Prudential Life Assurance through:

  • Customer Line 1500085 or (021) – 1500085 if using Mobile Phone
  • Website : www.prudential.co.id
  • Email : customer.idn@prudential.co.id
  • Walk in to Customer Care Centre Prudential Tower Jalan Jenderal Sudirman Kav. 79 Jakarta, 12910