Contact Us

Head Office PT Prudential Life Assurance

    PT Prudential Life Assurance
    Prudential Tower
    Jl. Jend. Sudirman kav. 79
    Jakarta 12910
    INDONESIA

    Phone: (62-21) 2995-8888
    Fax: (62-21) 2995-8800
    Customer Line : 1500085
    http://www.prudential.co.id/corp/prudential_en_id/
    customer.idn@prudential.co.id
    Visit us on: https://www.facebook.com/prudential.indonesia

    Customer Care operational hours:
    Monday-Friday: 08.15 am - 16.30 pm
    Saturday: 08.15 am - 12.00 pm

    Services on Saturday:
    1. PRUaccess registration
    2. Up date Policy Holder data
    3. Change payment method of premium from cash in to auto debit credit card (Visa/ Master/ BCA card) or auto debit bank account (Bank Permata/ Bank Mandiri/ Bank BCA/ Bank BII/ Bank BRI/ Bank BNI/ Bank CIMB Niaga)

    Customer Relations Officer operational hours:
    Monday - Friday : 07.00 am - 19.00 pm

    Please do not hesitate to contact us should you have inquiries or would like to make suggestions. Send us your feedback online by filling in the form with click "Email Us".

Bandung – West Java

  • Wahana Bakti Pos Building 6th Fl. Jl. Banda No. 30 Bandung 40115
  • Monday-Friday: 08.15 am - 17.00 pm
  • (62-22) 421 8980
  • (62-22) 421 8985
  • customer.idn@prudential.co.id

Batam – Riau Islands

  • BSP Building Fl. 3-3A Jl. Laksamana Bintan No. 1 Sei Panas Batam 29422
  • Monday-Friday: 08.15 am - 17.00 pm
  • (62-778) 473 501
  • (62-778) 4273 508
  • customer.idn@prudential.co.id

Denpasar – Bali

  • Ikat Plaza, Building B, 1st & 2nd Fl. Jl. By Pass Ngurah Rai Denpasar 82100
  • Monday-Friday: 08.15 am - 17.00 pm
  • (62-361) 726 528
  • (62-361) 726 527
  • customer.idn@prudential.co.id

Medan – North Sumatera

  • Selecta Building, 2nd Fl. Jl. Listrik No. 2 Medan 20112
  • Monday-Friday: 08.15 am - 17.00 pm
  • (62-61) 451 – 1388
  • (62-61) 452 2388
  • customer.idn@prudential.co.id

Semarang – Central Java

  • Menara Suara Merdeka 7th Fl. Unit 7B Jl. Pandanaran No. 30 Semarang 50134
  • Monday-Friday: 08.15 am - 17.00 pm
  • (62-24) 7692 8853
  • (62-24) 7692 8852
  • customer.idn@prudential.co.id

Surabaya – East Java

  • Plaza BRI 10th Fl. Suite 1008 Jl. Jend. Basuki Rachmat No. 122 Surabaya 60271
  • Monday-Friday: 08.15 am - 17.00 pm
  • (62-31) 547 8412
  • (62-31) 547 8413
  • customer.idn@prudential.co.id