PRUaccess - Prudential Indonesia

flash banner PRUaccess mobile

teaser_09_207x47

PRUaccess

  1. 1, About PRUaccess

    PRUaccess is a website portal especially designed for the Policy Holders, which contains information on Policy data any time required. The Policy Holders may access About PRUaccess by internet 24 hours a day and seven days a week. With PRUaccess, the Policy Holders may monitor the status and benefits of Policy in a thorough manner. Besides, through this website, the facility of PRUaccesscan also be accessed by smart phone or the so-called About PRUaccess mobile.

    Through PRUaccess services, the Policy Holders can find out the following information:

    Information Policy

    Information on Proposal*

    Unit balance, Unit Value and Type of Investment Fund

    Status of Proposal

    Amount and Maturity of Premium

    Amount and Maturity of Premium

    Status of Policy – Active or Inactive

    Information on Basic Insurance and Rider

    Top up - Transaction

    Type of Investment Fund

    Transaction of Fund Withdrawal

    Information on the Main Insured and Additional Insured

    * Information on the progress of a new policy, if any.

    In addition to Information on Policy above, the Policy Holders can also access letters sent by PT Prudential Life Assurance through My Letter and Statement facility. The letters available in the said facility include the following:

    1. Statement of Transactions
    2. Failed Debit/Dishonor debit Card, upon occurrence of failed debit on the part of a customer who uses Autodebit premium payment method.
  2. 2, Guide to PRUaccess
    • How to Register
      1. Through website
        The Policy Holders who have not registered with PRUaccess may do so by visiting our website www.prudential.co.id/pruaccess
        Following are the steps to register with PRUaccess through website:
        • Visit our website www.prudential.co.id/pruaccess
        • Choose “Request for PRUaccess
          • Choose “Register through Online Form”
          • Fill in the column based on the data of the Policy Holders
          • Choose “No” untuk User ID
        • Then Choose “Proceed
      Registration with PRUaccess through website can be conducted by the Policy Holders who have registered their email addresses with Prudential. Unless such email addresses have been registered, the Policy Holders can do so by registering with PRUaccess using a form.
      1. Use PRUaccess Registration Form
        The Policy Holders can register themselves by completing and signing the PRUaccess registration form. 
        Following are the steps to get registration form of PRUaccess :

      The completed and signed PRUaccess registration form shall be returned to us by :

      • Mail :
        PT Prudential Life Assurance
        Prudential Tower Lt. 6
        Customer Care – PRUaccess unit
        Jl. Jend Sudirman Kav. 79
        Jakarta 12910

    • User Name & Password
      If the registration of PRUaccess  has been declared successful, the Policy Holders will get Username & Password to be used when he/she does the login into PRUaccess service. The Username will be sent to email address and the Password will be sent to Home Address as contained in the data on Policy.
      • Login ID (Username)
        Username consists of combination of letters and numbers, for example "xxxxx2611"
      • Password
        Password for PRUaccess is the same as your Password to access PRUaccess website.
      Unless you have had Username & Password, please first register yourself by completing the PRUaccess registration form or through website.
    • PRUaccess Menu
      1. PRUaccess Home
        • Newsroom
        • Education Center
        • List and Procedure
        • Frequently Asked Questions
        • Useful Links
        • Quiz
        • Survey

      2. My Data
        • Personal data
        • Proposal Information:
          • Status of Proposal
          • Amount of Premium
          • Information on Basic Insurance and Rider
          • Types of Fund and Investment
          • Information on Main Insured and Additional Insured
        • Policy Information:
          • Unit balance, Unit Value and Type of Investment Fund
          • Amount and Maturity of Premium
          • Status of Policy – Active or Inactive
          • Top-Up Transaction or Fund Withdrawal
          • Status of Claim Submitted
        • My Letter and Statement
      1. Change Password
      2. Latest Correspondence
      3. Sitemap
      4. Disclamer
      5. Contact Us
      6. Feedback
      7. Logoff
    • Problem Login
      1. Forgot Password
        If the Policy Holders find it difficult to remember the Password of PRUaccess, use menu "Forgot Password" to create new password. Following are the steps to do so:
        • Click “Forgot Password”, enter Username and answers to 2 questions contained (answers are suitable to those used when registering PRUaccess.
        • Clcik “Submit”, make a new password as you wish (the password shall consist of 8-15 characters, combination of letters and numbers).
        • Confirmation of Password, (reenter the new Password), Click "Submit".
        • Information stating that the new Password is valid will appear, Click "Submit" again.
        • Then, menu of login will appear along with the new password.
      2. Forgot Username
        If the Policy Holders find it difficult to remember the Password of PRUaccess, send an email to pruaccess@prudential.co.id. Information on username will be notified through email address already registered in the data on Policy.
      3. Inactive User
        Inactive User occurs due to a mistake when entering username or password or answers to the menu "Forgot Password" three times. User ID will automatically be active after 1 x 24 hours as from the last login.
      4. No choice will appear after login
        Menu on PRUaccess screen uses Javascript. If the menu does not appear after successful login, check "tools" in the application of Internet Explorer by following the steps hereunder:
        • Choose “tools”
        • Choose “Internet Option”
        • Choose “advance”
        • Check List pada option java script
    • Internet Browser Support
      • Internet Explorer
      • Safari
      • Mozzilla
      • Google Chrome
      • Opera
      • Netscape Navigator
  3. 3, PRUaccess mobile
    • About PRUaccess mobile
      PRUaccess mobile is the mini version or mobile version of PRUaccess website. This facility is designed to optimize the Policy Holders in doing browsing using smart phone and contains the features frequently accessed from PRUaccess, for example, Policy information, proposal information and the value of policy owned.
    • PRUaccess Mobile Menu
      1. Home
      2. Proposal Information:
        • Status of Proposal
        • Ammount of Premium
        • Information on Basic Insurance and Rider
        • Types of Fund and Investment
        • Information on Main Insured and Additional Insured
      3. Policy Information:
        • Unit balance, Unit Value and Type of Investment Fund
        • Amount and Maturity of Premium
        • Status of Policy – Active or Inactive
        • Top-Up Transaction or Fund Withdrawal
        • Status of Claim Submitted
      4. Sitemap
      5. Disclamer
      6. Contact Us
      7. Logout
    • How to Download Aplication
      1. Visit PRUaccess through cell phone: https://pruaccess.prudential.co.id.
      2. Then choose one of installer icons on the main menu suitable to the cell phone.
      3. Follow the installation instructions available.
      4. Currently PRUaccess mobile icon can only be used for smart phone by using such operating systems as symbian, android and Blackberry.
    • User Name & Password
      Username dan Password for PRUaccess mobile are the same as those for PRUaccess website.
      • Login ID (Username)
        Username consists of the combination of letters and numbers, for example "xxxx2611"
      • Kata Sandi (Password)
        Password for 
        PRUaccess mobile is the same as that for PRUaccess website.

      Unless you have had Username & Password, please first register yourself by completing the PRUaccess registration form or through website.

    • PRUaccess mobile Platforms
      • Apple iOS 3,2-5,0
      • Android 2,1-2.3
      • Android Honeycomb
      • Android 4.0
      • Windows Phone 7
      • Blackberry 5,0
      • Blackberry 6,0
      • Blackberry 7
      • Blackberry Playbook (QNX/BBX)
      • Opera Mobile 11,0
      • Kindle 3
      • Symbian
      If you encounter an image distortion when using PRUaccess mobile, it may be because PRUaccess mobile is not supported by Operating System (OS) and/or browser of your cell phone.