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Frequently Asked Questions | Claims FAQs
Claims FAQs
1. Q: What are documents needed to claim Critical Illnesses benefit?
A: Please submit the following documents:
* Completed Critical illnesses claim form
* Physician's letter supporting critical illnesses being claimed
* Copy of laboratory and radiology test results
2. Q: What do I have to do to claim Death benefit?
A: To claim Death benefit you need to submit the following documents:
* Completed Death claim form
* Physician's letter to support death claim
* Copy of laboratory and radiology test results
* Original policy
* Copy of beneficiary's identity card
* Original death certificate from physician/hospital
* Original death certificate from local authorities
* If any, copy of letter that stating the change of the person insured and the
change of the beneficiary
3. Q: What documents are needed to claim Accident benefit?
A: You need to complete and submit the following documents:
* Completed Accident claim form
* Physician's letter to support accident claim
* Medical resume from treating physician
* Copy of laboratory and radiology test results
* Original statement letter from police for cases with involvement of police
4. Q: What documents are needed to claim PRUmed benefit?
A: The following are documents needed to claim PRUmed:
* Completed PRUmed claim form
* Physician's letter to support PRUmed claim
* Medical resume from treating physician
* Copy of laboratory and radiology test results
* Original invoice and detail of all hospitalisation costs from the hospital
5. Q: How do I claim Surgery & Nursing benefits?
A: To claim the Surgery & Nursing benefits, you need to submit the
following:
* Completed Surgery and Nursing claim form
* Physician's letter to support surgery and nursing
* Copy of laboratory and radiology test results
* Original invoice of surgery and nursing
6. Q: How do I claim Total and Permanent Disability benefit?
A: The following documents are needed to claim Total and Permanent Disability
benefit:
* Completed Total and Permanent Disability claim form
* Physician's letter supporting Total and Permanent Disability claim
* Copy of laboratory and radiology test results
* Original statement letter from the police for disablement as a result of an
accident with involvement of police
* Original policy
Note:
1. All of the above-required documents should be submitted
in Bahasa Indonesia or English. If translation into Bahasa Indonesia or English
is necessary, this should be done by a certified and sworn translator. All costs
pertaining to submission of claim should be borne and paid by policyholder.
2. Forms that are available at the claim department are claim form to be filled
in by policyholder/beneficiary (in the event of death), and Physician's statement
to be filled in by treating/acting physician.
3. All original documents will be returned upon legalization by PT Prudential
Life Assurance.
4. If necessary, PT Prudential Life Assurance holds the right to require additional
data/information.
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