A: You can pay your premium through:

1. AutoDebit:
   1. Visa or Master Credit Card
   2. BCA Card
   3. Bank Permata Saving Account
   4. BCA Saving Account
   5. Mandiri Saving Account
   
   (untuk BII dan Danamon saving account akan launching 16 Feb 09)
   
   
2. ATM:
   1. BCA
   2. Bank Permata
   3. Bank Lippo
   4. BII
   5. Bank Panin
   
   
3. Internet Banking:
   1. Klik BCA (www.klikbca.com), mobile banking BCA
   2. Permata Net (www.PermataBank.com or www.PermataNet.com)
   
   
4. Direct payment to Prudential's cashier at:
   1. Prudential Head Office,
      Prudential Tower, Jl. Jend. Sudirman Kav.79, Jakarta 12910
      Phone: (62-21) 2995-8888, Fax: (62-21) 2995-8899
   2. Prudential Sales Offices and General Agency Offices,
      
   • Selecta Building, 2nd Fl., Jl. Listrik No. 2, Medan 20231
     Tel: (061) 451 1388, Fax: (061) 452 2388
   • Wahana Bakti Pos Building, 6th Fl. Block B, Jl. Banda No.30, Bandung 40115,
     Tel: (022) 421 8990, Fax: (022) 421 8985
   • Plaza BRI 10th Fl. Suite 1008, Jl. Jend Basuki Rachmat No.122, Surabaya 60271, Tel: (031) 547 8412, Fax: (031) 547 8413
   • Ikat Plaza, Building B, 1st & 2nd Floor, Jl. By Pass Ngurah Rai, Kuta Bali 82100
     Tel: (0361) 726 528, Fax: (0361) 726 527
   • Wisma HSBC 9th Fl. Suite 999, Jl. Gajah Mada No. 135, Semarang 50134, Tel: (024) 844 8101, Fax: (024) 844 8102
   • BSP Complex 3rd & 4th Fl., Jl. Laksamana Bintan No. 1 Sei Panas Batam 29422, Tel: (0778) 473 330, Fax: (0778) 473 508
   
   
5. Transfer to PT Prudential Life Assurance's bank account at Permata Bank.
   • Account number at Permata Bank:
     
     • US$ policy: Permata Bank, Plaza Thamrin Jakarta, Account No.: 0902076875
       
     • Rp policy: Permata Bank, Plaza Thamrin Jakarta, Account No.: 0701935624
       
   • Do not forget to write down:
     
     • Your policy number
       
     • Name of policyholder
       
     • Correct number of PT Prudential Life Assurance's account number
       

A: To make your payment through ATMs at BCA please note the following:

1. Prepare your policy number (8 digits)
2. Prepare the amount of premium according to your premium statement
3. Prepare PT Prudential Life Assurance's account number: 3193036666
4. Select "Transaction-Others", "Payment", "Next Slide", "Others"
5. Key in PT Prudential Life Assurance's account number, policy number and the amount of your premium
6. Make sure that the numbers and amount that you have keyed in are correct
7. Retain your ATM slip as proof of payment

A: To make your payment through ATMs at Bank Lippo please note the following :

1. Prepare your policy number (8 digits)
2. Prepare the amount of premium according to your premium statement
3. Prepare PT Prudential Life Assurance's account number: 379-30-88888-7
4. Select "Other", "Billing Payment", "Others"
5. Key in PT Prudential Life Assurance's account number, policy number and the amount of your premium
6. Make sure that the numbers and amount that you have keyed in are correct
7. Retain your ATM slip as proof of payment

A: To make your payment through ATMs at Bank Permata please note the following:

1. Prepare your policy number (8 digits)
2. Prepare the amount of premium according to your premium statement
3. Select "Transaction Payment", "Insurance", "Prudential Assurance"
4. Key in policy number and the amount of your premium
5. Make sure that the numbers and amount that you have keyed in are correct
6. Retain your ATM slip as proof of payment

A: To make your payment through ATMs at BII please note the following:

1. Select “Financial Transaction” on the Type of Transaction menu
2. Select “Insurance” on the Type of Payment menu
3. Select “Currency Rupiah” on Insurance Payment
4. Insert Company’s Code No “3006 Prudential”
5. Insert Your Policy No
6. Insert Amount Paid

A: To make your payment through ATMs at Panin Bank please note the following:

1. Insert Card
2. Select Operating Language
3. Insert PIN No
4. Select "KESRA Account No 1001008788"
5. Select "Payment"
6. Select "Insurance"
7. Select "Prudential"
8. Insert Payment Code and Policy No
9. Insert Amount Paid

A: Prudential's account number at Bank Permata:

• Account number at Bank Permata:
  
  • US$ policy: Bank Permata, Plaza Thamrin Jakarta, Account No.: 0902076875
    
  • Rp policy: Bank Permata, Plaza Thamrin Jakarta, Account No.: 0701935624
    
• Do not forget to write down:
  
  • Your policy number
    
  • Name of policyholder
    
  • Correct number of PT Prudential Life Assurance's account number
    

A: If your policy has been lapsed for less than 6 months you will have to pay all of the outstanding premiums.
Then you will have to fill in and send a signed Revival Form to Customer Care. If your policy has been lapsed for more than 6 (six) months, you will need to contact our Customer Relations Officer through e-mail: customer.idn@prudential.co.id or toll-free number: 0-800-15-25-25-25 or if you live in Jakarta, please visit our Customer Care Centre at Prudential Tower, Jl. Jend. Sudirman Kav.79, Jakarta 12910.

A: The benefits of your policy are listed in your Policy Contract.
Should you need to know more about the contract please contact our Customer Relations Officer through e-mail: customer.idn@prudential.co.id or toll-free number: 0-800-15-25-25-25 or if you live in Jakarta, please visit our Customer Care Centre at Prudential Tower, Jl. Jend. Sudirman Kav.79, Jakarta 12910.

A: You can notify your change of address to our Customer Care Centre, or e-mail us at:
customer.idn@prudential.co.id or fax us at: (62-21) 2995-8899. Please make sure to include your postal code and telephone number where we can contact you.

Your new billing address will be used on the next Billing Notification/Statement and Billing Payment Receipt.

We will forward a confirmation letter to you as soon as we have included the new address/change of address in your main data on our computer system.